Privacy Policy

Royal Dry Cleaners ("we," "us," or "our") operates the website cleanroyal.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and billing information you provide when scheduling services, creating an account, or contacting us.
• Service Information: Details about the garments and items you bring to us for cleaning, alterations, or other services.
• Automatically Collected Information: IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Device Information: Information about the device you use to access our website, including hardware model and mobile network information.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your dry cleaning, laundry, and alteration orders
• Schedule pickup and delivery services
• Communicate with you about your orders, promotions, and service updates
• Improve our website, services, and customer experience
• Send periodic emails regarding specials, new services, or other information
• Respond to your inquiries and customer service requests
• Comply with applicable legal obligations

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality such as navigation and form submissions.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Preference Cookies: Allow our website to remember choices you have made, such as your preferred language or region.

Third-Party Services

We use Google Analytics to help us understand how our visitors use the site. Google Analytics collects information such as how often users visit our website, what pages they visit, and what other sites they used prior to coming to our website. We use the information from Google Analytics only to improve our site and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe we may have collected information from a child under 13, please contact us immediately.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Request a portable copy of your data

To exercise any of these rights, please contact us using the information provided below.

California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. These include:

• Right to Know: You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you over the past 12 months.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request under the CCPA, please contact us at info@cleanroyal.com or call us at 215.345.9952.

Contact Us for Privacy Concerns

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Royal Dry Cleaners
402 N. Main Street
Doylestown, PA 18901
Phone: 215.345.9952
Email: info@cleanroyal.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.